DESCRIPTION

Engagement Managers manage and deliver nClouds products and services that enable our customers to realize their business objectives. These professional services engagements focus on the entire platform of nClouds’ solutions to help customers remove constraints and drive innovation faster while achieving measurable outcomes that directly impact their corporate goals.

nClouds Professional Services engages in a wide variety of projects for customers, providing exceptional customer experience, best practices, and a strong focus on success for the customer. Our team collaborates across the entire nClouds organization to bring access to product, service, and training teams to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help customers make decisions to meet their technical and business objectives by providing best practices and proactively identifying and closing project gaps.

Key Duties

• Collaborate with sales, solution architects, practice managers, and support teams to seek to understand our customer's needs, their businesses, and how success is defined, and ensure that we exceed expectations in delivery and develop valued solutions.
• Leverage formal project management and development methodologies on enterprise-level engagements.
• Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
• Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the nClouds team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
• Actively looks for ways to improve process efficiencies and effectiveness.
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
• Ability to make decisions guided by policies, procedures and business plan with limited guidance.
• Business and financial acumen.
• Business case development.

DELIVERY

• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
• Plays an active role in managing project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
• Ability to take ownership, work under pressure and meet deadlines on time.
• Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
• Takes proactive steps to ensure teams meet or exceed customer expectations.
• Works effectively in a dynamic environment with changing priorities.
• Results-oriented, prioritizes work activities plans, and stays organized in order to meet commitments.

COMMUNICATION

• Outstanding written and verbal communication skills with team members and audiences of all levels.
• Interfaces with various customer stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
• Plans and oversees the preparation and dissemination of project communications.
• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.

TEAMING

• Proven success in working with teams and executive leadership in a complex, global company environment.
• Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
• Proven experience working in a matrix environment, managing multiple stakeholders.
• Negotiation and conflict resolution capabilities.
• Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.

Key Success Metrics

• Utilization of resources - 85% Billable Utilization target of PM’s, Engineers and Professional Services resources leveraged in your named client list.
• NPS Score - >83%
• Net Growth of 10% of named client list.

Description: Cloud Services Engagement Manager

Overview:

A Cloud Services Engagement Manager is a strategic and customer-focused professional who is the primary point of contact between a cloud service provider and its clients. They oversee the entire lifecycle of cloud service engagements, from pre-sales to implementation and ongoing support, ensuring successful project delivery and customer satisfaction.  

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, acting as their trusted advisor. Understand their business objectives, technical requirements, and challenges.  
• Project Management: Lead the planning, execution, and monitoring of cloud service engagements, ensuring projects are delivered on time, within budget, and to a high standard. This includes defining project scope, managing resources, tracking progress, and mitigating risks.  
• Technical Expertise: Possess a strong understanding of cloud technologies and architectures, including IaaS, PaaS, and SaaS offerings. Stay abreast of the latest cloud trends and best practices.
• Solution Design: Work with clients and technical teams to design and implement cloud solutions that meet their specific needs. This involves understanding their business processes, data requirements, and security considerations.
• Team Leadership: Guide and mentor a team of technical and functional consultants, ensuring they have the necessary skills and knowledge to deliver successful projects.
• Communication and Collaboration: Effectively communicate project status, risks, and recommendations to clients and internal stakeholders. Foster a collaborative environment where everyone works together towards a common goal.  
• Business Development: Support sales teams in identifying and qualifying opportunities for new cloud service engagements. Present the value proposition of the company's cloud offerings to potential clients.
• Customer Advocacy: Continuously seek to improve customer satisfaction and experience by gathering feedback, addressing issues, and exceeding expectations.

Qualifications:

• Education: Bachelor's degree in computer science, information technology, engineering, or a related field.
• Experience: 5+ years of experience in cloud computing or IT consulting, with a proven track record of successful project delivery.
• Certifications: Cloud-related certifications from major providers (e.g., AWS, Azure, Google Cloud) are highly desirable.
• Skills: Strong project management, communication, leadership, and problem-solving skills. Technical proficiency in cloud technologies, architectures, and migration strategies.  

Additional Information:

• Industry: Cloud service providers, IT consulting firms, or large enterprises with internal cloud teams.
• Travel: May require travel to client sites, conferences, or other events.  
• Compensation: Competitive salary and benefits package, with potential for performance-based bonuses.

Career Path:

Successful Cloud Services Engagement Managers can progress to senior leadership roles such as Director of Cloud Services or Chief Technology Officer. They can also leverage their expertise to become independent consultants or start their own cloud-focused businesses.